# FAQ — Sizes, Fabrics, Delivery and Warranty > Short answers on custom-size sofas, choosing fabric, lead times, assembly, warranty, service, payment, delivery across Türkiye, samples and showroom visits. Canonical URL: https://cassiel.com.tr/en/faq ## Sizes and design ### Do you make custom-size sofas? Yes, Cassiel makes sofas and corner sofas to order in custom sizes. Corner side, number of modules, seat depth and, for many models, width are set per order. Source: https://cassiel.com.tr/en/collection ### Can you come and measure my home? Yes, with a home-measurement appointment our team measures the space on site. It is free with no obligation to buy; availability is confirmed for your province and district. Source: https://cassiel.com.tr/en/appointment ### How do I choose a left or right corner sofa? The corner side is named by where the long arm sits when you face the sofa. If unsure, share your room plan and door position and we settle it together at the quote stage. Source: https://cassiel.com.tr/en/collection/oturma-odasi/kose-koltuk-takimlari ### Will the furniture fit through my door and lift? We ask for your door, corridor, stair and lift sizes during the quote; large pieces travel in modules and are assembled on site if needed. You can check in advance with the "Will it fit?" tool on product pages. Source: https://cassiel.com.tr/en/collection ### Can I see whether a piece fits my room beforehand? Yes, the 3D room planner lets you enter your room's dimensions and place Cassiel pieces in it. Our team confirms the final layout at a home-measurement appointment. Source: https://cassiel.com.tr/en/collection ## Fabrics and samples ### Can I choose the sofa fabric myself? Yes, you choose the fabric and colour for sofas and corner sofas. Browse the fabric library by group and colour family, and see the full range in daylight at the showroom. Source: https://cassiel.com.tr/en/fabrics-and-materials ### Do you send fabric samples? Yes, pick up to five swatches in the fabric library and we send the samples to your address. You are notified on your chosen channel when they ship. Source: https://cassiel.com.tr/en/fabrics-and-materials ### Which fabric suits a home with children or pets? In busy homes, tightly woven, easy-clean upholstery fabrics last longest. Tell us how you live and our design consultant shortlists suitable swatches; care steps are in the care guide. Source: https://cassiel.com.tr/en/services/care-guide ## Orders, lead times and payment ### How long does delivery of an order take? Most pieces are made to order, so the lead time depends on model, fabric and the workshop schedule; the exact time is written in your quote. If there is a delay, we call you in advance with the new date. Source: https://cassiel.com.tr/en/support/order-tracking ### How long is a quote valid? Cassiel's written quotes are valid for 15 days. If you change fabric or modules within that time, we update the quote. Source: https://cassiel.com.tr/en/start-a-project ### How does an order start — do you take a deposit? An order starts when you approve the quote and pay a deposit. The deposit rate, when the balance is due and when the deposit is refundable are written in the quote and the order contract. Source: https://cassiel.com.tr/en/services/returns-and-exchanges ### Do you offer instalments on credit cards? Payment options and instalments are stated in writing in your quote. Ask the showroom or our WhatsApp line for current offers and instalment terms. Source: https://cassiel.com.tr/en/showroom ### Why aren't prices shown on the site? Prices depend on the fabric, module layout and size you choose, so the exact price is given in a quote. Request a quote from any product page with your configuration, or book a showroom visit. Source: https://cassiel.com.tr/en/collection ### How do I find out what stage my order is at? Ask on WhatsApp or by phone with your order number (SIP-YYYY-NNNN). Stages are confirmed, fabric, production, ready for delivery and scheduled; our team answers with live workshop updates. Source: https://cassiel.com.tr/en/support/order-tracking ## Delivery and assembly ### Do you deliver outside Bursa? Yes, Cassiel delivers and assembles in all 81 provinces of Türkiye with its own teams. Nilüfer, Bursa is where our showroom and workshop are; delivery date and terms for your address are written in the quote. Source: https://cassiel.com.tr/en/services/delivery-and-assembly ### Who delivers and assembles the furniture? Cassiel's own team delivers and assembles in every province — no subcontractors. The team arrives in a scheduled time window, assembles, places the furniture and takes the packaging away. Source: https://cassiel.com.tr/en/services/delivery-and-assembly ### Is assembly charged? Delivery and assembly terms for your address are written in the quote. Assembly, levelling, placement and packaging removal are part of every delivery. Source: https://cassiel.com.tr/en/services/delivery-and-assembly ### How is the delivery day set? When your order is ready for delivery we call you to agree the day and a time window together. You get a text message when the team sets off. Source: https://cassiel.com.tr/en/services/delivery-and-assembly ### What if I notice damage at delivery? The damage is recorded on the delivery note with photos and a service request opens automatically; you do not need to do anything else. The fix starts without waiting for a warranty check. Source: https://cassiel.com.tr/en/services/delivery-and-assembly ## Warranty and service ### How long is the warranty on Cassiel furniture? Cassiel products carry at least a 2-year warranty, starting on the day the delivery note is signed. For corporate sales the contract term applies. Source: https://cassiel.com.tr/en/services/warranty ### What does the warranty cover? It covers the frame and load-bearing structure, mechanisms, stitching and upholstery workmanship, foam sagging under normal use, and manufacturing defects in wood and lacquer. Exclusions are listed on the warranty page. Source: https://cassiel.com.tr/en/services/warranty ### How quickly do you respond to a service request? We respond to service requests within 48 hours. Repairs under warranty are free; outside warranty you get a price quote and no work starts without your approval. Source: https://cassiel.com.tr/en/support/service-request ### How do I open a service request? Send a few photos of the problem on WhatsApp or via the service request page. Adding your passport or order number speeds up the warranty check. Source: https://cassiel.com.tr/en/support/service-request ### What is the Cassiel Product Passport? It is the numbered identity document that comes with every Cassiel piece: series, fabric code, production date, craftsperson and warranty start. Scanning its QR code opens your product's page. Source: https://cassiel.com.tr/en/support/passport ### Can I return my order? Distance orders carry a 14-day right of withdrawal, but it does not apply to pieces made with the fabric, size or modules you chose. Your statutory rights for defective goods always apply. Source: https://cassiel.com.tr/en/services/returns-and-exchanges ## Care ### How do I clean a stain on a fabric sofa? Blot the spill straight away with a dry white cloth, without rubbing. Avoid hot water, bleach and household stain removers; if unsure, send us a photo first. Source: https://cassiel.com.tr/en/services/care-guide ### How should I care for a sofa day to day? Vacuum it weekly with a soft brush head and turn and plump the cushions now and then. Wear spreads evenly and the shape lasts longer. Source: https://cassiel.com.tr/en/services/care-guide ### How do I protect a wooden dining table? Use coasters and mats for glasses and hot dishes, wipe with a dry or slightly damp microfibre cloth along the grain and never leave water standing. Treat solid wood with our recommended care oil once or twice a year; avoid silicone polish and alcohol. Source: https://cassiel.com.tr/en/services/care-guide ## Showroom and appointments ### Where is the Cassiel showroom? The Cassiel Mobilya showroom is at İzmir Yolu Cd. No:162, Nilüfer/Bursa, Türkiye. Phone: +90 542 453 05 91. Source: https://cassiel.com.tr/en/showroom ### What are the showroom opening hours? The showroom is open Monday to Saturday, 10:00–19:00; private visits on Sundays and evenings are arranged by appointment. Until hours are confirmed, please call before visiting. Source: https://cassiel.com.tr/en/showroom ### Do I need an appointment to visit the showroom? No, walk-ins are welcome; with an appointment your consultant and the pieces you are interested in are ready for you. A visit takes about an hour and is free. Source: https://cassiel.com.tr/en/appointment ### I can't come to Bursa — how can I choose remotely? Book a video call and our design consultant shows the pieces and fabrics on screen; we can post fabric samples to you. Delivery and assembly reach every province of Türkiye with our own teams. Source: https://cassiel.com.tr/en/appointment ## About Cassiel ### Do you work with interior designers and on contract projects? Yes, we work from measurement to delivery on whole homes, interior designers' projects and commercial spaces. Tell us about it on the "Start a project" page. Source: https://cassiel.com.tr/en/start-a-project ### Where is Cassiel furniture made? Cassiel furniture is made to order in our workshop in Bursa, Türkiye. Our showroom is in Nilüfer, Bursa. Source: https://cassiel.com.tr/en/about ## Contact - Cassiel Mobilya — Showroom: İzmir Yolu Cd. No:162, Nilüfer/Bursa, Türkiye - Tel/WhatsApp: +90 542 453 05 91 · E-posta: info@cassiel.com.tr - Opening hours: Monday–Saturday 10:00–19:00; Sunday closed (private visits by appointment) (to be confirmed — please call before visiting) - Service area: All of Türkiye (81 provinces) - Instagram: https://www.instagram.com/cassiel.tr/