# Furniture Warranty — 2 Years, Coverage and Product Passport

> The Cassiel warranty is at least 2 years and starts the day the delivery note is signed. What is covered, what is not, consumer law and how to claim.

Canonical URL: https://cassiel.com.tr/en/services/warranty

Cassiel products carry a warranty of at least 2 years, starting the day you sign the delivery record. Here is what is covered and how the process works, in plain words.

- **2 years** — Minimum warranty, from the date the delivery record is signed.
- **20 working days** — Statutory maximum repair time (Law No. 6502).
- **48 hours** — First response to your warranty claim.
- **Free** — Labour, parts and transport for repairs under warranty.

## Covered

- Manufacturing defects in the frame and load-bearing structure
- Recliner, sofa-bed and storage mechanisms, gas struts
- Stitching, upholstery and covering workmanship
- Foam sagging or loss of shape under normal use
- Manufacturing defects in wood and lacquer surfaces
- Transport and assembly damage recorded on the delivery record

## Not covered

- Use contrary to the use and care guide
- Repairs, disassembly or interventions by anyone other than Cassiel
- Damage during transport carried out by the customer
- Normal fabric wear, pilling and fading from light
- Liquid, stains, burns, cuts and pet damage
- The character of natural materials: grain and tone in wood, veining in marble, natural marks in leather
- Damage from placement near radiators, stoves or direct sunlight

## Statutory remedies for defective goods

- Free repair
- Replacement with a defect-free equivalent
- Price reduction
- Withdrawal from the contract

## Making a claim

1. **Request** — Contact us on WhatsApp or by phone; share a few photos and your passport or order number.
2. **Warranty check** — We check the warranty term and coverage from your passport and delivery record, and get back to you within 48 hours.
3. **Technician** — Our technician visits at a time that suits you, or the piece goes to the workshop. If a part is needed we tell you the timing in advance.
4. **Resolved** — When the work is done the ticket is closed and we send a short satisfaction question.

## Product passport

Your piece comes with a passport at delivery. Scan its QR code to open your product's identity, warranty start date and care guide. In a service request, the passport number confirms your warranty instantly.

## Contact

- Cassiel Mobilya — Showroom: İzmir Yolu Cd. No:162, Nilüfer/Bursa, Türkiye
- Tel/WhatsApp: +90 542 453 05 91 · E-posta: info@cassiel.com.tr
- Opening hours: Monday–Saturday 10:00–19:00; Sunday closed (private visits by appointment) (to be confirmed — please call before visiting)
- Service area: All of Türkiye (81 provinces)
- Instagram: https://www.instagram.com/cassiel.tr/