# Support — Order Tracking, Service Requests and Product Passport

> Cassiel support: your order's stage, service and warranty requests with photos, the product passport and frequently asked questions.

Canonical URL: https://cassiel.com.tr/en/support

## Order Tracking — Where Is Your Furniture?

1. **Confirmed** — Your quote is approved and the deposit received. Your order joins the workshop schedule as SIP-YYYY-NNNN.
2. **Fabric and production** — Fabric is sourced if needed; then cutting, frame, upholstery and quality control. Every stage is recorded.
3. **Ready for assembly** — Your piece is packed. We call to agree the delivery day and time window.
4. **Delivered** — After assembly we sign the digital delivery record together; your product passport and warranty begin.

## Furniture Service Request — Response Within 48 Hours

1. **Request opened** — With your photos and description, the request is recorded as SSH-YYYY-NNNN.
2. **Warranty check** — We check the warranty status from your passport and delivery record. Outside warranty, you receive a price quote first.
3. **Technician assigned** — Our technician comes on a day and time that suits you. If a part is needed we tell you the waiting time in advance.
4. **Resolved and closed** — When the work is complete the request is closed and we ask about your experience with a short question.

## Cassiel Product Passport — Product Identity via QR

Every Cassiel piece comes with a numbered passport. Enter the number or scan the QR code to open your piece's story and warranty.

FAQ: https://cassiel.com.tr/en/faq

## Contact

- Cassiel Mobilya — Showroom: İzmir Yolu Cd. No:162, Nilüfer/Bursa, Türkiye
- Tel/WhatsApp: +90 542 453 05 91 · E-posta: info@cassiel.com.tr
- Opening hours: Monday–Saturday 10:00–19:00; Sunday closed (private visits by appointment) (to be confirmed — please call before visiting)
- Service area: All of Türkiye (81 provinces)
- Instagram: https://www.instagram.com/cassiel.tr/