01Data controller
Your personal data is processed by Cassiel Mobilya as data controller. Address: İzmir Yolu Cd. No:162, Nilüfer/Bursa · Email: info@cassiel.com.tr · Phone: +90 542 453 05 91.
Trade name, MERSIS number and VERBIS registration details will be added to this section on legal approval.
02Personal data processed
We only ask for the data needed to fulfil your request.
- Identity: full name
- Contact: phone, email, province/district and an address for delivery or measuring
- Customer transactions: appointment, quote, sample and service requests; the products, fabrics and modules you choose; your messages
- Marketing: your commercial electronic message permissions and newsletter subscription
- Transaction security: an irreversible hash of your IP address, form submission time, your cookie choice
- Visual: product photos you share with a service request (may show the inside of your home)
03Purposes
- Receiving, answering and following up appointment, quote, sample and service requests
- Running order, delivery, assembly and warranty processes
- Providing the product passport and after-sales services
- With your permission, sending news of collections, invitations and care reminders
- Protecting forms against abuse and ensuring information security
- Meeting legal obligations (invoicing, consumer legislation)
04Legal basis
Your data is processed under KVKK Art. 5/2: where directly related to the formation or performance of a contract (c), to fulfil our legal obligations (ç), and for our legitimate interests provided your fundamental rights are not harmed (f).
Commercial electronic messages and analytics/marketing cookies are processed only with your explicit consent and communication permission, which you may withdraw at any time.
05Transfers and transfers abroad
Our website is hosted on Vercel Inc. infrastructure; the site's servers are in Frankfurt (Germany, EU). Your IP address and browser information are processed there when you view pages. Analytics (Vercel Analytics, Speed Insights) runs only with your cookie consent. This transfer relies on appropriate safeguards (standard contract) under KVKK Art. 9.
Data you enter in forms is sent from your browser directly to our server in Türkiye and stored there.
Your data is shared only as far as the service requires: with our delivery and assembly teams, SMS and email delivery providers, the Message Management System (İYS) for commercial message permissions, and authorised public bodies where legally required.
06Retention
Data is kept for as long as the processing purpose requires. Invoice and contract data is kept for the statutory period (10 years); other data is deleted or anonymised when the period ends or on your request. Retention periods by category will be added on legal approval.
07Your rights (KVKK Art. 11)
- To learn whether your personal data is processed
- To request information if it has been processed
- To learn the purpose of processing and whether it is used accordingly
- To know the third parties in Türkiye or abroad to whom it is transferred
- To request correction if it is incomplete or inaccurate
- To request deletion or destruction under KVKK Art. 7
- To request that corrections, deletions and destructions be notified to third parties it was transferred to
- To object to an adverse outcome resulting solely from automated analysis
- To claim compensation for damage caused by unlawful processing
08How to apply
You can submit requests in line with the Communiqué on the Procedures and Principles of Application to the Data Controller, in writing to İzmir Yolu Cd. No:162, Nilüfer/Bursa, by registered electronic mail (KEP), secure electronic or mobile signature, or from the email address registered with us to info@cassiel.com.tr.
Your request is answered free of charge within 30 days at the latest. Where the request involves additional cost, the tariff set by the Personal Data Protection Board may apply.