Service request
When something's wrong, we're there within 48 hours.
Send a few photos of the issue; we check the warranty status and get back to you within 48 hours.
- First response, in calendar hours.
- 48 hours
- Warranty, from the date the delivery record is signed.
- 2 years
- Every request is numbered: SSH-YYYY-NNNN.
- SSH-
- Outside warranty, nothing starts until you approve the quote.
- Your approval
Process
How your request moves forward.
You're informed at every step and have one contact until your request is closed.
- 01
Request opened
With your photos and description, the request is recorded as SSH-YYYY-NNNN.
- 02
Warranty check
We check the warranty status from your passport and delivery record. Outside warranty, you receive a price quote first.
- 03
Technician assigned
Our technician comes on a day and time that suits you. If a part is needed we tell you the waiting time in advance.
- 04
Resolved and closed
When the work is complete the request is closed and we ask about your experience with a short question.
Preparation
A photo says it all.
So we can bring the right part and fix it on the first visit:
In your request
- An overall photo of the piece and a close-up of the problem area
- A short video if relevant (mechanism, noise, wobble)
- Product passport or order number
- How long the issue has been there, with a short description
- Days and times that suit a technician visit
Send a photo and we'll take a look.
Message us on WhatsApp; your request is recorded and we'll get back to you within 48 hours.