Support
How can we help?
Your order, a service request or a question about your piece: choose the right door, or message our team directly.
- 01Order trackingWhere your order is: fabric, production, ready for assembly, delivery appointment.Track my order
- 02Service requestSomething wrong? Send photos and we'll respond within 48 hours.Open a request
- 03Product passportYour piece's identity, warranty and care guide via passport number or QR.Open passport
- 04FAQShort answers on lead times, warranty, sizes, fabrics, payment and delivery.Go to answers
Contact us
A real person, directly.
No call centre; answers come from our showroom team.
Frequently asked questions
Short, clear answers.
Orders and production
How long until my order is ready?
Most of our pieces are made to order. Timing depends on the model, fabric and workshop schedule; the average is on the product page and the exact time is in your quote. If there is a delay, we call in advance with the new date.
How long is a quote valid?
Written quotes are valid for 15 days. If you want to change fabric or module choices within that time, we update the quote.
How does an order start, and how much is the deposit?
Once you approve the quote, the order starts with a deposit. The deposit rate and when the balance is due are written in the quote and order contract.
How do I find out what stage my order is at?
Ask on WhatsApp or by phone with your order number (SIP-YYYY-NNNN). An order tracking screen with phone-number login is in preparation.
Sizes and fabric
Do you make to measure?
Yes. Corner direction, number of modules, seat depth and, for many models, width are set to order. With a home measurement appointment our team measures the space on site.
Can I see the fabric at home?
We can send samples of fabrics you choose from our fabric library to your address. In the showroom you can compare every swatch in daylight.
Will the furniture fit through my door and lift?
At quote stage we ask for door, corridor, staircase and lift sizes; large pieces can be moved in modules and assembled on site.
Delivery and assembly
Who delivers and assembles?
Our own assembly team, anywhere in Türkiye — no subcontractors. They arrive within a scheduled time window, assemble, place and take the packaging away.
Do you deliver to other cities?
Yes; delivery and installation terms for other cities are stated in writing in the quote.
What if I notice damage at delivery?
We record it on the delivery record with photos and a service request opens automatically; there is nothing else you need to do.
Warranty and service
How long is the warranty and when does it start?
At least 2 years, starting the day the delivery record is signed. For corporate sales the term in the contract applies.
How soon will you respond to a service request?
We respond within 48 hours. Repairs under warranty are free; outside warranty you receive a price quote and nothing starts without your approval.
What is the product passport?
A numbered identity document supplied with every piece: series, fabric code, production date, craftsman's name and warranty start. Scanning its QR code opens your product's page.
Returns and exchanges
Can I return my order?
Remote orders have a 14-day right of withdrawal, but it does not apply to pieces made with the fabric, size or modules you chose. Your statutory rights for defective products always remain. Details are on the Returns and exchanges page.
Didn't find what you were looking for?
Message us on WhatsApp; our team will answer during showroom hours.