Order tracking
Where is your order?
Just ask what stage your order is at; our team answers with up-to-date information from the workshop, with photos if needed.
Stages
Your order's journey.
These are the stage names in our system; updates reach you with the same names.
- 01
Confirmed
Your quote is approved and the deposit received. Your order joins the workshop schedule as SIP-YYYY-NNNN.
- 02
Fabric and production
Fabric is sourced if needed; then cutting, frame, upholstery and quality control. Every stage is recorded.
- 03
Ready for assembly
Your piece is packed. We call to agree the delivery day and time window.
- 04
Delivered
After assembly we sign the digital delivery record together; your product passport and warranty begin.
When asking
Have this to hand.
One of these is enough; to verify your identity, please message from the phone number the order was placed with.
Order details
- Order number (SIP-YYYY-NNNN), shown on your quote or contract
- Or the phone number the order was placed with
- Your new address, if the delivery address has changed
Let us check your order.
Message us on WhatsApp with your order number and we'll send the latest status from the workshop.