Warranty
Two years, clearly in writing.
Cassiel products carry a warranty of at least 2 years, starting the day you sign the delivery record. Here is what is covered and how the process works, in plain words.
- Minimum warranty, from the date the delivery record is signed.
- 2 years
- Statutory maximum repair time (Law No. 6502).
- 20 working days
- First response to your warranty claim.
- 48 hours
- Labour, parts and transport for repairs under warranty.
- Free
Legal framework
Law No. 6502 and the warranty certificate.
The warranty is provided under Turkish Law No. 6502 on Consumer Protection and the Warranty Certificate Regulation. The warranty certificate and product passport supplied with your piece are binding.
For corporate and project sales, the warranty term and conditions in the signed contract apply.
Your statutory options if a product is defective
- Free repair
- Replacement with a defect-free equivalent
- Price reduction
- Withdrawal from the contract
Coverage
What is covered, and what isn't?
Covered
- Manufacturing defects in the frame and load-bearing structure
- Recliner, sofa-bed and storage mechanisms, gas struts
- Stitching, upholstery and covering workmanship
- Foam sagging or loss of shape under normal use
- Manufacturing defects in wood and lacquer surfaces
- Transport and assembly damage recorded on the delivery record
Not covered
- Use contrary to the use and care guide
- Repairs, disassembly or interventions by anyone other than Cassiel
- Damage during transport carried out by the customer
- Normal fabric wear, pilling and fading from light
- Liquid, stains, burns, cuts and pet damage
- The character of natural materials: grain and tone in wood, veining in marble, natural marks in leather
- Damage from placement near radiators, stoves or direct sunlight
Product passport
Every piece has a numbered identity.
Your piece comes with a passport at delivery. Scan its QR code to open your product's identity, warranty start date and care guide. In a service request, the passport number confirms your warranty instantly.
Open my passport- Passport no.
- A unique number for your piece
- Series and model
- e.g. Orca corner sofa
- Fabric code
- e.g. BC-02 Bouclé Cream
- Production date
- The day it left the workshop
- Craftsman
- The name of the craftsman who made it
- Warranty start
- The date the delivery record was signed
Warranty claim
When something is wrong.
Your claim is recorded and you're kept informed at every step.
- 01
Request
Contact us on WhatsApp or by phone; share a few photos and your passport or order number.
- 02
Warranty check
We check the warranty term and coverage from your passport and delivery record, and get back to you within 48 hours.
- 03
Technician
Our technician visits at a time that suits you, or the piece goes to the workshop. If a part is needed we tell you the timing in advance.
- 04
Resolved
When the work is done the ticket is closed and we send a short satisfaction question.
Services
With you after delivery too.
- 01Delivery and assemblyA scheduled time window, our own team, packaging taken away and a digital delivery record.
- 02Care guidePractical, material-specific care for fabric, wood, leather and marble.
- 03Returns and exchangesWithdrawal rights for distance sales, the made-to-order exception and your rights if a product is defective.
- 04Start a projectA whole home, an interior designer's project or a commercial space: from measuring to delivery, together.
FAQ
Related questions
How long is the warranty on Cassiel furniture?
Cassiel products carry at least a 2-year warranty, starting on the day the delivery note is signed. For corporate sales the contract term applies.
What does the warranty cover?
It covers the frame and load-bearing structure, mechanisms, stitching and upholstery workmanship, foam sagging under normal use, and manufacturing defects in wood and lacquer. Exclusions are listed on the warranty page.
A question about your warranty?
Send a photo and we'll take a look together. Adding your passport number speeds things up.