Services
Cassiel, after the sale too.
A piece of furniture proves its worth from the day it arrives. Delivery, assembly, warranty and care: we do it all ourselves and keep every step on record.
Our promise
Measurable promises.
- Warranty, starting the day the delivery record is signed.
- 2 years
- First response to a service request.
- 48 hours
- Delivery and assembly by Cassiel, not subcontractors.
- Our own team
- Validity of a written quote.
- 15 days
- 01Delivery and assemblyA scheduled time window, our own team, packaging taken away and a digital delivery record.
- 02WarrantyAt least 2 years, starting the day the delivery record is signed. Coverage and process in writing.
- 03Care guidePractical, material-specific care for fabric, wood, leather and marble.
- 04Returns and exchangesWithdrawal rights for distance sales, the made-to-order exception and your rights if a product is defective.
- 05Start a projectA whole home, an interior designer's project or a commercial space: from measuring to delivery, together.
Ask our team directly.
Delivery day, warranty coverage or care: message us on WhatsApp and we'll answer during showroom hours.