Delivery and assembly
White-glove, on time.
Your order leaves the workshop with our own team. We arrive within an agreed time window, assemble, place and take the packaging away.
Process
From workshop to living room in four steps.
- 01
Ready for assembly
Your order passes quality control and is packed. We call to agree the delivery day and time window.
- 02
On the way
We text you when the team sets off; you know who is coming, no surprise knocks.
- 03
Assembly
We protect the floor, assemble the pieces, level the feet and place the furniture where you want it.
- 04
Delivery record
We check the piece together and sign the digital record with photos. Your warranty starts with this signature.
White glove
Our delivery standard.
The same care every time; the moment furniture enters your home is part of the Cassiel experience.
Every delivery includes
- A scheduled time window — no waiting all day
- Our own assembly team; no subcontractors
- Floor and door frame protection
- Assembly, levelling and placement
- Packaging and protective materials taken away
- A digital delivery record with photos
- Any damage noticed at delivery is recorded and a service request opens automatically
Preparation
Before delivery.
What we need to know
- Door, corridor, staircase and lift widths (for large pieces)
- Parking and loading at the building entrance
- Let us know in advance if old furniture needs removing
- An adult present at home during delivery
Delivery record
Why the signature matters.
The digital delivery record confirms that your piece arrived complete and undamaged. Your product passport and warranty start on the day it is signed; any note on the record is linked to a service ticket.
Services
With you after delivery too.
- 01WarrantyAt least 2 years, starting the day the delivery record is signed. Coverage and process in writing.
- 02Care guidePractical, material-specific care for fabric, wood, leather and marble.
- 03Returns and exchangesWithdrawal rights for distance sales, the made-to-order exception and your rights if a product is defective.
- 04Start a projectA whole home, an interior designer's project or a commercial space: from measuring to delivery, together.
FAQ
Related questions
Do you deliver outside Bursa?
Yes, Cassiel delivers and assembles in all 81 provinces of Türkiye with its own teams. Nilüfer, Bursa is where our showroom and workshop are; delivery date and terms for your address are written in the quote.
Who delivers and assembles the furniture?
Cassiel's own team delivers and assembles in every province — no subcontractors. The team arrives in a scheduled time window, assembles, places the furniture and takes the packaging away.
Is assembly charged?
Delivery and assembly terms for your address are written in the quote. Assembly, levelling, placement and packaging removal are part of every delivery.
How is the delivery day set?
When your order is ready for delivery we call you to agree the day and a time window together. You get a text message when the team sets off.
What if I notice damage at delivery?
The damage is recorded on the delivery note with photos and a service request opens automatically; you do not need to do anything else. The fix starts without waiting for a warranty check.
Let's plan your delivery day.
If your order is ready, or you're unsure about sizes, message our team.